We’re sorry you’re facing this issue! There are two main reasons why this could happen, but don’t worry—we’re happy to help. You can always contact us, and we’ll be happy to take your order over the phone.
Card verification
As with all online purchases, your bank needs to approve the payment before your order goes through. After entering your payment details and clicking ‘Place my order,’ you may be prompted to approve the payment, either through your banking app or a call/message from your bank.
If you’re not getting messages, check with your bank to make sure your contact info is up-to-date, and then try again.
iPad devices
We’ve noticed that some older iPads may have trouble processing orders. If you’re using an older iPad, try updating it or using a different device to complete your order.