Payment Terms

Jelly Drops can be purchased as a one-off order or as part of a recurring subscription, depending on the option selected at checkout. 

Payments are made online only through our website via debit or credit card only. We accept Visa, MasterCard and American Express. 

Before confirming your order on checkout, it is likely you will need to complete an extra verification step with your bank to approve the transaction. Please ensure your contact details are up to date with your bank or have access to your banking app. 

Once an order is confirmed, payment is taken immediately and confirmation is presented onscreen and through email. If your payment fails you will be notified onscreen and have the opportunity to try again, but your order will not be confirmed until payment is successfully taken and order confirmation is generated.

It is your responsibility to ensure that the details entered at point of purchase are correct and this includes the postage address and email address. If you have not received the email order confirmation or have any problems making a payment, please contact us.

Please see the page here for the Terms or Service and here for the Privacy Policy.

Subscriptions

You have the option to subscribe to regular deliveries, instead of making individual purchases by selecting the ‘GET FREE TRIAL’ option at checkout (Or by selecting ‘CLAIM YOUR FREE TRIAL’ through the page https://www.jellydrops.com/pages/free-trial). For each sample that is ordered from our website an attached subscription applies.

By default we will only charge you the postage fee to ship the 2x pack sample. The first subscription box, the 42x pack, will activate 10 days later. From there, we will automatically charge your card in line with your chosen frequency. If you choose to send the first subscription box alongside the sample by selecting this option at checkout, the chosen frequency will apply from that date. 

There are no fixed contracts and your subscription will automatically continue unless you cancel or modify your subscription before your next scheduled payment date. We will send you a courtesy email reminder 3 days prior to the order being created. If a payment fails, it will reattempt automatically daily and you will be notified. A failed payment does not signify the cancellation of a subscription.

Any changes made to a subscription impact future orders only and not any orders that have already been created. This includes if your subscription was cancelled but an order had already been created, this will need to be cancelled separately. 

Subscriptions can be changed or cancelled at any time but we cannot guarantee an order can be changed or cancelled once it has been created. 

Returns & Order Issues

We can accept returns within 14 days of delivery within the UK. Orders placed outside of the UK cannot be returned. 

To be eligible for a return, your item must be unopened and in the original packaging. We cannot accept returns of an incomplete box. 

To return your Jelly Drops, please contact us to receive the return address.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. We don’t guarantee that we will receive your returned item, so please keep your receipt from the courier for reference.

Any approved refunds will be via your original payment method only. Processing times vary between banks but please allow up to 7 working days for the funds to show back in your account.

Missing Deliveries: When a delivery goes missing at no fault of the customer, we will arrange a replacement or refund as required. Under our courier terms and conditions, orders can only be classed as missing after 15 days from the last courier tracking update. Any issue must be raised within 45 days of the last tracking update.

Damaged Deliveries: Deliveries that have been damaged in transit will be eligible for a part or full refund or replacement, as appropriate to the level of damage. Any claims relating to damaged deliveries must be made with photos of the damage, as required by our couriers' terms of service.

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