Payments
Jelly Drops are only currently available online. They can be purchased as one-off orders or as part of a recurring subscription.
Payments are made online through our website via debit or credit card only and we accept Visa, MasterCard and American Express.
When you confirm your order on checkout, payment is taken. If your payment fails you will have the opportunity to try again, but your order will not be confirmed until payment is successfully taken and an order confirmation email is generated.
It is likely you will need to complete an extra verification step with your bank to approve the transaction. Please ensure your contact details are up to date with your bank or have access to your banking app.
If you have any problems making a payment or think a payment has been taken in error, please contact us.
Subscriptions
You have the option to subscribe to regular deliveries, instead of making individual purchases.
Payment will be taken from your nominated payment method each time a delivery is dispatched, in line with your chosen frequency. Your subscription will automatically continue after each delivery, unless you cancel or modify your subscription before your next scheduled payment date. We will send you an email reminder 3 days prior to the order dispatching. We cannot guarantee changes can be made once an order has been created.
If your payment method fails, we will contact you and retry to take payment every 2 days, for up to 8 additional times. At this point your subscription will be automatically cancelled and no further payments taken or deliveries made.
Refunds
Any approved refunds will be via your original payment method only. Processing times vary between banks but please allow up to 7 working days for the funds to show back in your account.
Missing Deliveries
When a delivery goes missing at no fault of the customer, we will arrange a replacement or refund as required. Under our courier terms and conditions, orders can only be classed as missing after 15 days from the last courier tracking update. Any issue must be raised within 45 days of the last tracking update.
Damaged Deliveries
Deliveries that have been damaged in transit will be eligible for a part or full refund or replacement, as appropriate to the level of damage. Any claims relating to damaged deliveries must be made with photos of the damage, as required by our couriers' terms of service.
Returns
We can accept returns within 14 days of delivery. If 14 days have elapsed since the delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened and in the original packaging. We cannot accept returns of an incomplete value pack.
To return your Jelly Drops, please contact us to receive the return address.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. We don’t guarantee that we will receive your returned item, so please keep your receipt from the courier for reference. If you are shipping a value pack, you should consider using a trackable shipping service or purchasing shipping insurance.