We accept returns within 14 days of delivery for UK orders. Unfortunately, refunds or exchanges aren’t available after 14 days or for orders shipped outside the UK.
To initiate a return, please get in touch with us for the return address.
Please note:
- You’ll need to cover the cost of return shipping.
- Delivery charges aren’t refundable.
- Always keep your courier receipt for reference. For larger value packs, tracked shipping or insurance is highly recommended.
Refunds (if applicable)
Refunds are processed within 7 working days of receiving and approving your return. Please get in touch before sending anything back, as unapproved returns may not qualify.
Haven’t received your refund yet? Double-check with your bank, as processing times can vary.
Exchanges
If your Jelly Drops arrive damaged, reach out to us with photos and we’ll arrange a replacement or refund depending on the situation.