Payment & Refund Information

Payments

Payments are made online through our website via debit or credit card and are processed by Stripe. We accept payment via Visa, MasterCard and American Express.

When you confirm your order on checkout, payment is taken. If your payment fails you will have the opportunity to try again, but your order will not be confirmed until payment is successfully taken. Please see the article here for more information on product and delivery pricing. 

If you have any problems making a payment or think a payment has been taken in error, please contact us to resolve this.

Subscriptions

You have the option to subscribe to regular deliveries, instead of making individual purchases.

Your plan is completely flexible and you are in full control. We have no binding period or upfront payments. You can edit or cancel your plan from the Account page at any time.

You will be delivered a pack of 7 trays of Jelly Drops at an interval you choose (every 1, 2, 3 or 4 weeks). The frequency can be updated at any time from the Account page or by contacting us. You are also able to choose to skip a delivery or change dates if you wish.

Payment will be taken from your nominated payment method each time a delivery is dispatched, in line with your chosen frequency. Your subscription will automatically continue after each delivery, unless you cancel or modify your subscription before your next scheduled payment date. We will send you an email reminder 3 days prior to the order despatching.

If your payment method fails, we will contact you and retry to take payment every two days, for up to 8 additional times. At this point your subscription will be automatically cancelled and no further payments taken or deliveries made. If you wish to restart your subscription you can do so in the Account page.

Refunds

We want you to be completely satisfied with Jelly Drops. If you are not for any reason, please get in touch and we'll do our best to help.

Returns can be made within 14 days of delivery and your item must be unopened within the original packaging. If the return is approved and the package arrives back with us, your refund will be processed back via your original method of payment within 7 days, followed by a confirmation email.

For full details or information on how to make a return, please read our Returns Policy.

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