I can't login to my online account

Your online account allows you to access your order details and independently manage your subscription. It is not necessary to create one to order Jelly Drops. 

To login, please click 'My Account' that's found at the top of our website page, or click the link here

Need to create an account?

An account can only be created using an email address that's linked to a Jelly Drops order so please place your order first before attempting to create an account. 

After ordering you will receive an account activation email, please click the link to set a password.

Getting the message an account doesn't exist but you have ordered with us?

It's possible you haven't activated the account before trying to log in. Please check your emails for one with the subject line 'Customer account activation' and follow through the link to set a password. 

Already have an account but can't remember your password?

If your password or email address is coming up invalid or you're having trouble remembering the details, please select the 'forgot password' option. Enter your email address and you'll receive a link via email to reset your password and access your account.

Help, I haven't received any emails!

Make sure to check your spam/junk folders if it hasn't arrived within a few minutes. If you're still having trouble, it could be that you made a typo in your email address when you signed up to Jelly Drops. Please get in touch with us and we can help locate your account.

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