What is your Return policy?

We want you to be completely satisfied with Jelly Drops! If you are not for any reason, please get in touch and we'll do our best to help!

Returns

Our policy lasts 14 days. If 14 days have elapsed since the purchase date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the original packaging.

Refunds (if applicable)

Once we have received your return we will send you an email notifying you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days, followed by a confirmation email. 

Late or missing refunds

If you haven’t received a refund yet, please contact your credit card company. It may take some time before your refund is issued. Next contact your bank. If you still have not been able to locate your refund, please click here to contact us.

Exchanges 

If you received a damaged or defective box of Jelly Drops, please click here to contact our team with your order number and an explanatory picture, and we'll help you! 

Shipping

To return your Jelly Drops, please send your box to:

Jelly Drops Ltd

PO Box 76494

London E8 9HN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.If you are shipping a weekly box, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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